What’s KL Communications all about?

As one of the first online research companies, we aren’t just an online platform. We’re pioneers of the online community industry. We use our expertise as thought leaders to provide our clients with top-notch resources and results.

We are helping to drive the future of online communities. We lead the way in blending innovative and traditional market research through our online communities, creating a collaborative environment where brands can interact with their most loyal customers to find out what drives and inspires them.

online communities

   Collaborative Online Communities

 Creating a better user experience starts with a company’s effort to reach out and learn. Knowing your customers is one thing, but having them there every step of the way is a completely different ballgame. Using our market research services, we maximize these opportunities and tailor an effective strategy to ensure both you and your customers win.

Qualtrics Survey Research

KLC utilizes Qualtrics for survey research with full integration into our community database. By drawing on these sophisticated market research services, KLC acts as a seamless extension of your team when it comes to survey programming, data collection, and analysis.

Bulletin Board Groups

Asynchronous, moderated group discussion with up to up to 30 participants. Typically, these projects require about two weeks with 3-4 days allocated for discussion. Clients will receive a full transcript and a full detailed report, including an executive summary and detailed findings.

My Journal

These in-depth interviews are moderated one-on-one by KLC’s team of trained moderator/curators. This market research service includes up to 30 participants engaged for a 1-2 week interview period. Clients will receive full transcript and a full detailed report, including an executive summary and detailed findings.

Live Chat

Live Chat allows for real time qualitative discussion among panel members, essentially allowing KLC to replicate a real time focus group.

Reporting & Analytics

As you would expect from a full service partner, our staff of trained researchers are able to provide full service analytic support.

You can anticipate a well-crafted detailed report with eloquent executive summary, supported by creative and appropriate supporting visuals/graphics.

No company knows their customers better than
one that actively incorporates them.