Best-in-Class Online Community Approach

When we say our online CrowdWeaving™ approach is best-in-class that means it has all the community features you’ve come to expect, along with companion mobile apps to take our products and services wherever participants go and a sophisticated real-time reporting dashboard that lets you get quick results anywhere, anytime outside of the more robust reporting we’re known for.

You need engagement tools that are fun and easy to use. Of course, you need full mobile development and a dashboard of interactive tools that allow you to know everything that’s going on with your panel.

Seamless Mobile Integration

Along with desktop online community software, KLC’s CrowdWeaving™ approach is accessible through a custom built native app. We offer this native app for both the iOS and Android operating systems, covering over 98% of all smart phone and tablet mobile devices. Along with this seamless experience, it allows us to take full advantage of applications that lend themselves to the mobile environment, such as “in the moment” ethnographic observations.

The individually branded apps not only access native device functionality to make participation a natural extension of phone or tablet use, but feature location-triggered surveys and audio capture.

Real-Time Dashboard

Extensive changes to the back end of our online community software, including the addition of a real-time data dashboard, means we can provide community configurations to fit every need. The real-time dashboard provides our clients with up-to-the-minute metrics on all phases of their co-creation community, including:

  • Full library of all research activities
  • Robust portal into all current surveys
  • Member participation and refreshment statistics to gauge community health

No company knows their customers better than
one that actively incorporates them.