Our Team

Kevin is the Founder and CEO of KLC.  In 1984, Kevin entered Rutgers College of Engineering with every intention of pursuing a degree in Electrical Engineering like his dad. But he shortly found he was far more interested in his Business classes than his Chemistry classes. With that, he switched to a major in Business Administration. Along the way, without bothering to tell anyone, he also decided to pursue a double major in both Business and Psychology. In the final semester of his senior year,Kevin took a course in Marketing Research and realized he had found a profession that incorporated the disciplines of both Business and Psychology. Voilá, a lifelong career in Marketing Research was hatched.  Currently, Kevin  is Vice President of Communications for the Interactive Marketing Research Organization (IMRO) and also serves on the Leadership Committee for the Journal of Online Research. Until recently he served as VP of Communications for the New Jersey division of the American Marketing Association. From 1983 to 1987, Kevin was Marketing Manager of New Products for NFO Research and helped reposition the nation’s largest panel company from traditional mail surveys to an interactive future. From 1988 to 1996, he was VP of Client Services for Visual Research Communications. In that capacity he oversaw all research services.  Kevin lives in Red Bank, NJ with his wife Susan, daughter Kathleen and identical twin sons, Michael and Sean.

Dan is the President of KLC and comes from  20+ years of progressive leadership experience in Fortune 200 companies, mostly in the insurance industry. He specializes in helping organizations deeply understand customers and apply this knowledge to create better strategies, marketing, and experiences.

Heather Randolph leads our Research Department, ensuring clients are delighted with exceptional service and impactful data-driven insights.  She has 15+ years experience partnering with Fortune 500 clients to guide global and market-centric decisions on product development, brand management, and marketing.     Heather’s research expertise includes custom research, community research, advanced methodologies, and her analyses have been featured in major publications. Heather holds a Bachelor’s degree in Psychology from UCLA.

Berkeley has been at KLC since 2023, where she leads the strategy, development, and continued evolution of CrowdWeaving®, KLC’s proprietary customer-led innovation platform. She works at the intersection of market research and product development by translating researcher and client needs into product requirements. Berkeley graduated from Concord University in 2017 with a Bachelor of Science. After working hours, you can typically find her outside on a mountain bike trail or snowboarding in the beautiful mountains of the Pacific Northwest.

Bio coming soon.

Paige has a decade of experience leading consumer, brand, and product research for enterprise clients across CPG, tech, retail, healthcare, media, and utilities. She specializes in designing research that informs real decisions, from pricing and messaging to product features, brand strategy, and customer experience. Her work spans global tracking, UX and product research, AI-assisted qualitative interviews, and multi-phase journey studies that connect insights across the full customer lifecycle.

As a Research Director, Jamie manages and facilitates qualitative and quantitative research projects for various online communities, both new and long-standing. Her responsibilities include but are not limited to, content design, insights analysis, reporting and presenting results, as well as collaborating with clients to ensure objectives and deadlines are met. Jamie is also responsible for training and mentoring Quantitative Research Managers.  Jamie has a BS in Marketing from the College of New Jersey.

Alexis is a Research Manager who started working at KLC in 2021 and conducts mostly qualitative work. She is a graduate of Monmouth University class of 2021 where she received a Marketing Degree. She is a Jersey Shore resident and outside of the office, Alexis likes to spend time on social media and doing Pilates.

Rianna joined the KLC team in 2017. As a Senior Research Manager, she develops qualitative content, moderates forums, and generates insightful reports for clients. Rianna has a BA in Literature from Stockton University.  When she’s not hard at work, you can be sure to find her playing a game of D&D with her friends or family.