Turn Customer Voices Into Your Next Big Idea
Most new products fail before they even launch. CrowdWeaving® helps you flip the odds by co-creating with your customers – powered by AI and backed by KLC’s 25+ years of expertise in insights communities.
Customer-inspired from the start
Your audience shapes the ideas, not just reacts to them.
AI-enhanced for depth
Smart AI Agents probe in real time to uncover richer insights.
Proven & trusted
Developed in 2015, now reimagined with the latest technology to accelerate innovation.
Built on experience
KLC has been pioneering custom insights communities longer than 99% of our competitors.
Where You End Up Depends On Where You Start
Over 90% of new customer products, services, and experiences fail. Why? Simply because the customer was never involved in finding the starting point.
Flip the Innovation Script with CrowdWeaving®
Start with customer inspiration. Uncover passions, pain points and guide your creative team to a better starting point.
Customer-Centric Co-Creation
Engage customers early on to ensure ideas reflect authentic consumer needs and perspectives.
Four-Stage Innovation Process
The framework progresses through Ideation, Collaboration, Client Evaluation, and Final Evaluation stages to refine concepts.
AI-Enhanced Insights
AI integration enriches idea quality by probing instantly and synthesizing data into actionable insights.
Efficient and Agile Innovation
Combine human creativity with AI support to accelerate decisions and improve concept resonance and efficiency.
Key Features of the CrowdWeaving® Platform
AI-Powered Summaries
AI generates instant summaries of ideas, collaboration results, and evaluations at every stage for better decision-making.
Engagement and Guidance Features
Idea guidelines, on-screen reminders, and multiple idea submissions keep participants aligned and encourage creativity.
Client Dashboard
Get real-time visibility into project activity, progress, and outcomes at every stage of the project.
Custom KPIs
Custom KPIs let you align your idea ratings with strategic priorities.
How It Works: The Four Phases
CrowdWeaving® uses a structured, multi-phase process that blends customer input with your team’s expertise.
Ideation
Your target audience responds to a business challenge. Our Smart AI Agent ensures each idea is thoughtful and detailed, creating a strong foundation.
Collaboration
Participants review, select, and explain their favorite ideas from peers while AI prompts deeper reasoning for maximum insight.
Client Vetting
Your team weighs in on top customer ideas, adds expert perspective, and can introduce internal concepts before moving forward.
Evaluation
Participants narrow the list using a fun prediction market, leaving you with a curated set of customer-vetted ideas, enriched with meaningful feedback.
CrowdWeaving® is ideal for…
- Innovation decision-makers in CPG, Utilities, Retail, Tech, Financial Services, and Healthcare
- Consumer Insights teams
- R&D and Product Development Managers
- Brand teams focused on early-stage product development
- Agencies working on CX, UX, or brand innovation
- Executives seeking faster time-to-market with lower risk
CrowdWeaving® has helped brands with their…
- Product launch
- Messaging development
- Concept testing
- User Experience/Customer Experience
Why Organizations Choose CrowdWeaving®
Global Accessibility
The platform supports multiple languages, devices, and browsers.
AI-Powered Moderation
AI moderators provide real-time probing, deepening insights without live facilitation demands.
Asynchronous Participation
Customers contribute ideas anytime, increasing convenience and richer participation quality.
Integrated Qual and Quant
The platform combines depth with rigor, offering a full picture of customer needs and motivations.
Download the One-Pager
See how starting with the customer changes everything about the way you build and launch.
The Outcome
Ideas that help tailor experience, services, and concepts to real customer needs – decisions guided by consumers earlier than after launch, helping you reduce costs.
With CrowdWeaving®, you don’t just collect ideas – you build innovation pipelines fueled by your customers, vetted by your experts, and refined by AI.
The result? Smarter decisions, stronger ideas, and better launches.
Pricing
Pricing starts at $34,500 and scales based on scope, complexity, and objectives. Contact us to discuss your needs and receive a tailored proposal!
Let’s Build Something Great Together
Discover how CrowdWeaving® can accelerate your innovation process. Send us a message today!