Perspectives

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3 Reasons Why the Voice of the Customer is Vital to a Companies Success

What is the difference between a successful business and one that’s not too successful? The answer is quite simple: the successful ones understand their customers. Instead of just collecting data, businesses that invest their market research time into customer engagement by listening to them truly understand their needs. The customer insights gained allow brands to …

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Post-COVID Economics and Consumer Value

The first half of 2020 been filled with economic turbulence, resulting in many new words and phrases that have reemerged from the aftermath of the Global Financial Crisis of 2007-2008. Words like “uncertainty” and “the new normal” have been thrust into common parlance to describe in the far-reaching effects of the COVID-19 pandemic. Along with …

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[Watch] KLC’s Webinar from TMRE Digital Week “How to Maximize Your Online Community”

Overview: How to Maximize the Value of your Online Insight Community Online Insight Communities (MROCs) are now used by the majority of the Fortune 1,000. But is your insight community maximized for cost effectiveness? With the amazing research tools that can be seamlessly integrated into your MROC, the opportunity to transfer expensive ad hoc work …

Tags: Insights, Online Communities, Research

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The Employee Online Community – Connecting Companies and Increasing Employee Engagement

It’s understood that an online community can help you better understand your customers. Through a variety of research methodologies available within a customer insights platform, you can facilitate an ongoing feedback loop with your target audience. What’s critical to note, though, is that your target audience can be any group – including employees. The benefits …

Tags: Co-Creation, Engagement, Online Communities, Research

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