Why KLC?

An Online Insight Community should be more than just a listening post. KLC empowers your customers by allowing them to help shape the future of their favorite brands.

If you want to tap into the wisdom of crowds, you need to allow them to think for themselves and be willing to accept their insights. That’s why customer co-creation is at the heart of every KLC online community.

CrowdweavingTM is KLC’s proprietary co-creation process that weaves together brainstorming, idea development, community engagement, concept design, and evaluation. Crowdweaving is the engine that powers the ability to bring customer co-creation to online communities.

The Crowdweaving module is seamlessly integrated into our award winning community platform.

image description

KLC Platform

KL Communications was a pioneer in online market research communities and has always differentiated itself by being a full-service agency with a proprietary platform. In March 2014, we debuted our most robust platform yet.

A New Standard

With this latest release, CrowdWeaving, our customer co-creation solution, is fully integrated to take members seamlessly from ideation challenges into communities for further collaboration and concept evaluation. The addition of a mobile app extends the reach of our communities to capture in-the-moment insights. The individually branded apps not only access native device functionality to make participation a natural extension of phone or tablet use, but feature location-triggered surveys and audio capture.

Combined with mobile, greater member engagement features, such as status badges, user blogs, “likes” and automatic notifications, make the community experience more addictive.

Extensive changes to the back end of our platform, including the addition of a real-time data dashboard, mean we can provide community configurations to fit every need. It’s no exaggeration to say that KL Communications’ new platform represents the new standard for online communities.

KLC’s Awesome Clients / Vol. 1

image description

Fostering Creativity Through Co-Creation White Paper

TMRE 2014 White PaperLisa Fuchs, Linda Ury Greenberg, Angela Zavila
 
image description

Our brand is an ongoing dialogue, so this is a natural forum for people to share their opinions.

Karen BakosDirector, Time Inc.
image description

Every week was a highlight, it was so amazing on a weekly basis to get the answer to a couple of burning questions.

Kurt HillmanDirector of Shopper Insights, Bacardi USA
trusted by
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  • image description
  •  

Get Started

Get a walk through or just have us call you to chat. We can help refocus your research efforts.