Engage, Collaborate & Listen

As it turns out, customers truly want to engage with your brand and if you ask them some engaging questions about your service or product, they often lead to valuable insight.

At KL Communications, we specialize in customer co-creation communities! Collaborate with our 24/7 built-in infrastructure for customer engagement and conversation, while utilizing traditional and cutting-edge community tools including polls, forum discussions, surveys, CrowdWeaving® Challenges, and more.

Our Co-creation communities give brands the ability to have ongoing conversations with customers, and partner with them in a collaborative group setting. Ultimately, clients can tap into consumers’ needs and bring the right solutions to life.

A key benefit of an online community is a 24/7 built-in infrastructure for customer engagement. This offers the perfect choice for an ongoing conversation with your customers.

Co-Creation Communities

Provides a framework for becoming customer-centric

Allows for flexibility and multiple iterations from a continuous feedback loop

Long-term customer engagement solution

Enables ongoing collaboration with brand customers across multiple projects

Provides a framework for becoming customer-centric

Allows for flexibility and multiple iterations from a continuous feedback loop

Long-term customer engagement solution

Enables ongoing collaboration with brand customers across multiple projects

Not ready for a long-term commitment...
try a pulse community.

Jump Start your Innovation Process through Crowdweaving®

CrowdWeaving® our proprietary co-creation approach, is all about engaging your consumers at the earliest stage of creation. By presenting members with either a challenge or a problem to solve, they are able to offer solutions that can inspire you to create an innovative new product or service that will can revolutionize the marketplace. Through this creative process, we gain deeper insight into consumers’ key needs and drivers of behavior.

Ideate

Present your customers with a challenge, and ask them to come up with their ideas for solving it.

Collaborate

After independent idea generation, invite customers to review and work together to inspire each other to make good ideas even better.

Evaluate

A final round validates the ideas and confirms key themes and elements that bring deeper insight into customers needs.

Ideate

Present your customers with a challenge, and ask them to come up with their ideas for solving it.

Collaborate

A final round validates the ideas and confirms key themes and elements that bring deeper insight into customers needs.

Evaluate

After independent idea generation, invite customers to review and work together to inspire each other to make good ideas even better.

A Cutting-Edge Customer Collaboration Solution that Incorporates the Latest Technologies

Whether you choose to utilize a short-term “pulse” community or engage in a comprehensive co-creation exercise, each solution is integrated into a built-in, responsive infrastructure designed for valuable customer engagement.

Realtime Dashboard

A real-time dashboard provides up-to-the-minute metrics on all phases of your co-creation community. This includes a full library of all research activities, a robust portal into all current surveys, and member participation and refreshment statistics to gauge community health.

Seamless Mobile Optimization

In addition to a desktop, our Co-Creation communities are optimized for access across many types of devices, including tablets and mobile phones. This allows your participants to continue the conversation with your brand wherever they go.

Full-service Support

Our team of research experts, community managers and curators use these unique tools to filter, synthesize and analyze ideas to uncover key opportunities for innovation through live coding, real-time analytics, achievement bonuses and stronger engagement.

Proud to Serve the Following Customers

Some of the world’s most trusted brands work with us to engage with their customers.

We’d love to talk.

Are you ready to tap into the wisdom of your customers? Or maybe you have a few questions about how you can benefit from our services. Either way, we’d love to chat and learn more about your challenges and goals. Just submit our form and we’ll be in touch soon.