In most cases, employees are the backbone of all business operations. If they are unhappy, bogged down by a massive amount of work, they are not going to be very responsive. In turn, your customer experience will be greatly affected. Maybe a ton of your operations require direct customer interaction. If your employees are disgruntled, …
Read MoreOnline insight communities have so much to offer. From employing in-depth qualitative research methods to providing substantial quantitative findings; if there’s a question you need to be answered, an online community can be your tool to do it! Market Research Online Communities (MROCs) Let’s start with the basics! The first thing to note when talking …
Read MoreIt’s no secret that seeking customer insights is important when releasing new products or services, and, truth be told, is expected nowadays. A simple Google search will reveal any number of cases where customer insights were not collected, and brands were left scrambling to “pick up the pieces” of poorly received products or services. A …
Read MoreEach year it becomes more and more evident that to succeed companies must listen to the Voice of the Customer. While in the early stages it might have been just a catchy buzzword, today Voice of the Customer goes as far as being an entire department. A team dedicated to listening to the customer, analyzing …
Read MoreDo you want to Co-Create, or do you just want to ideate? Often, we are asked about the differences in Co-Creation versus Crowdsourcing and Idea Generation. In the age of “faster, cheaper, more scalable”, brands want to innovate to stay competitive, but may not always want to invest the time and effort (and budget). Ultimately, …
Read MoreHappy New Year! Taking a look back at last year, everything was going smoothly in the world of market research, until it wasn’t. COVID -19 hit us hard and those of us in Market Research were not spared. Faced with the uncertainty, we began to check in with our clients to see how they were …
Read MoreWe all know that online market research is more essential than ever right now. With the COVID-19 pandemic, budgets are down, timelines are tighter than ever, and in-person research is, at best, complicated. How can an online community make an impact on your business right now, and in the future? You have an engaged audience …
Read MoreThe answer is simple; your customers know what they want! Whether you’re designing a new product to put on the shelves, a new service to put out to market, or even a new tool for customers to utilize, looping consumers in early and often is key to successful design thinking. No one understands the customer …
Read MoreEstablished and emerging businesses alike have the primary goal to maximize their profits and minimize expenses. Mind blowing information, right? While it is a simple concept, there are countless variables that can affect a company’s bottom line. We can say with certainty that revenue is vitally dependent on the success of a company’s products and …
Read MoreAs we slip into the final weeks of 2020, and prepare for the holiday season once again, one thing has become clear. Digital qualitative research has become all the rage this year. In a time when the pandemic has changed the way we live and work, market researchers have had to find alternatives to in-person …
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