The Customer Experience The customer experience is crucial to your business’s success. To make sure you are continuously improving your customer experience, you must listen to your customer voice. Your customers are the ones who purchase and use your product/service, so why not give them what they want? This helps build brand loyalty and repeat …
Read MoreTo read Part 1 of this series click here “Introduction to Market Research Methodologies: Part 1” MROCs (market research online communities) employ both qualitative and quantitative methodologies to gather feedback. Now that you are a bit more familiar with each type from Part 1 of this series, let’s talk about when to use each methodology …
Read MoreIn a recent Insider article, The New York Times shared back some very touching insights from their readers, emphasizing the way they utilize the comments sections on articles to help build community, garner healthy debate and conversation, and influence future journalistic reporting. Sona Patel, Director of Community for The Time’s, stresses a few things that …
Read MoreIn Episode 2 of The Co-Creators Podcast KLC’s CEO and host, Kevin Lonnie, sits down with John Bowen, a brand transformation consultant and Principal of BOWEN® to discuss customer co-creation and the role that KLC played in the development of Hum by Verizon. In case you missed it, check out Episode 1 of The Co-Creators …
Read MoreTo read Part 1 of this series click here “Building an Online Community That’s Right For You” Whether you manage an online community that practices traditional research or one that uses a more collaborative, co-creation approach. Whether you do all the heavy lifting yourself or rely on partners to share the management responsibilities. Whatever your experience …
Read MoreTo read Part 1 of this series click here “Consumer Insights & the Global Economy” In business, the health of a firm can be a function of the overall health of an economy. Since the industrial revolution, and particularly in the developed world, economies have grown increasingly more complex. Advanced economies tend to have a …
Read MoreMany times, in business, it is important to take a step back and try to trace and fully understand the journey your customers go through when interacting with your products and services. Taking this critical step back allows businesses to better understand what is working well and drives loyalty among customers. Additionally, it allows for …
Read MoreMany of you already know what an Online Insight Community is, but for those who don’t, it is a destination where you can foster a collaborative relationship between you and your customers, so you can tap into their needs and bring the right solutions to life on an ongoing basis. For the longest time there …
Read MoreIt’s no secret that seeking customer insights via market research is vital when releasing new products or services, and, truth be told, expected nowadays. Customers want to be part of the development process and know that they have influence with the brands (or products) they care about. A simple Google search will reveal any number …
Read MoreAgile Online Communities are becoming the empathetic cornerstone of a new collaborative relationship with customers. Established in almost every major organization, Insights Communities have become nearly ubiquitous. Their proliferation, driven by cost and timing efficiencies allow Insights Departments to offer a significant ROI over comparable ad hoc spend. Owing to the versatility of insights communities, they …
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