Category: Research

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Don’t Let AI Prevent HI–Embracing the Surface Noise

I love that lead-in quote and not simply because I’ve been a vinyl record enthusiast and collector since a guy named Reagan lived in the White House. I also love it because I’m a HI (Human Insight) enthusiast and embracing life’s surface noise is critical in the pursuit of human insight. Given the current state …

Tags: AI, Artificial Intelligence, Customer Experience, Insights, Insights Communities, Online Communities, Research, Technology

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[Watch] KLC’s Webinar from TMRE Digital Week “How to Maximize Your Online Community”

Overview: How to Maximize the Value of your Online Insight Community Online Insight Communities (MROCs) are now used by the majority of the Fortune 1,000. But is your insight community maximized for cost effectiveness? With the amazing research tools that can be seamlessly integrated into your MROC, the opportunity to transfer expensive ad hoc work …

Tags: Insights, Online Communities, Research

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The Employee Online Community – Connecting Companies and Increasing Employee Engagement

It’s understood that an online community can help you better understand your customers. Through a variety of research methodologies available within a customer insights platform, you can facilitate an ongoing feedback loop with your target audience. What’s critical to note, though, is that your target audience can be any group – including employees. The benefits …

Tags: Co-Creation, Engagement, Online Communities, Research

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How to Identify the Top Market Research Companies in NYC

Competition abounds. Particularly in New York City. So, how do you identify the top market research companies in NYC? If you’re already in the field of market research, the process of identifying which companies are best and what their specialties are is easier than if you’re unfamiliar with the field. On the contrary, if you’re …

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The Best Product Innovation Process to Use in 2019

Make no mistake – product innovation isn’t going away any time soon. The product innovation process itself continues to be defined, refined and updated almost as quickly as new product innovations are launched. Why? Having a product innovation process, essentially a formalized ideation engine with established inputs, outputs and a maintenance plan, is today’s business …

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Why Marketing Research is Important for Product Development

Has everything “already been invented”? Hardly. Although it certainly feels that way when your team is tasked with inventing the next disruptive innovation. Product development is a monumental task that even the most seasoned teams can struggle with from time to time. However, marketing research can be a game-changer when done right and executed routinely. …

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3 Types of Marketing Research Your Company Can Use to Engage Customers

Technology has forever altered how we come to market as businesses. To this end, understanding the impact of technology on marketing research is fundamental to leverage the benefits it affords. Marketing research, particularly digital marketing research (in the spirit of “go where your customers are”) can be used to engage customers at a scale not …

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How Does Market Research Help a Business: 5 Key Benefits

Before we can dive into how market research helps a business, we first need context around the concept of “market research” itself. Some define it narrowly as “the act of gathering information about customers’ preferences and habits.” Others define it a bit more broadly to include the processes, policies, techniques and tools that are utilized …

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